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Freight Shipping FAQs

Posted in Freight Shipping FAQs

We, at Livesey All Freight Systems, have compiled a library of questions we have received by first-time individual freight shippers, small business shippers, and large volume manufacturer shippers, along with our answers. We hope you find our Freight Shipping FAQs and answers helpful. Please visit often as we update with new questions and answers on a regular basis.

FAQs | About Our Company and Freight Shipping In General

Q: What exactly does Livesey All Freight Systems do?
A: Livesey All Freight Systems provides transportation services of all kinds for commercial and industrial customers. We oversee the entire movement door to door, scheduling appointments, fielding questions, “babysitting” your freight so you don’t have to. For over 29 years, we have been expanding our carrier base to meet the ever-changing needs of the shipping public and building our reputation as a dependable and respected name in the transportation industry.
Q: Do you handle household goods shipping?
A: No. Livesey All Freight Systems does not facilitate shipping of any household goods. We are not a home moving company. We are supply chain specialists that facilitate the shipping of commercial freight.
Q: Why use Livesey All Freight Systems instead of contacting the carrier myself?
A: One call to Livesey All Freight Systems will save you the time, effort, frustration, and confusion of calling many different carriers, each with limited equipment and availability. Additionally, in most cases we can save you money as well. Our vast carrier base not only increases coverage, it also allows for competitive bidding. Bottom line, one call to Livesey All Freight Systems gets your freight shipped on-time, safely, and within budget.
Q: I already have regular carriers, why would I need Livesey All Freight Systems, too?
A: Very few companies have unlimited access to all the equipment they need all of the time. Occasionally, even the largest corporations need additional resources. And when that time comes, most of our clients prefer to use Livesey All Freight Systems, a company they have come to know and trust, rather than taking chances on an unknown.
Q: What does Livesey All Freight Systems have to offer the freight forwarder?
A: We have many freight forwarding accounts. Forwarders, just like any other shipper, sometimes find their resources exhausted. Domestic and international, OTR and intermodal, private enterprise as well as military - - - one call to Livesey All Freight Systems can open up a whole new world of possibilities.
Q: Can Livesey All Freight Systems handle inbound bulk as well as outbound LTL?
A: We can and do provide inbound bulk and outbound LTL services including Inbound & Outbound Dry, Refrigerated & Frozen, Bulk Liquids, Flatbed Freight, Truckload & LTL We do it all. But we don't stop there. We can also offer consolidation services, local and regional deliveries, product warehousing, even traffic consultation and management if necessary.
Q: Who will actually transport my shipment?
A: Livesey All Freight Systems is a freight broker that utilizes the equipment of the largest, most reputable carriers and shipping companies. We ship thousands of loads using only the utmost in reliable carriers having exemplary reputations. Our job is to determine the best carrier to meet your freight shipping needs at the lowest possible price to you .... and we do our job well!
Q: Our company's needs are more specialized. Why should we use Livesey All Freight Systems?
A: Livesey All Freight Systems is proud to boast freight specialists having a combined 85+ years experience in managing domestic and International ground, air, sea, and specialty shipments. We can handle tradeshow shipping, auto and motorcycle shipping, rail, barge, and white glove, among many others. No matter how challenging your shipping need, we will find a cost-effective solution for you. We excel at providing superior freight shipping solutions and offer an unparalleled combination of price, value, and service.
Q: What is the "supply-chain"?
A: The supply-chain is a term now commonly used internationally. It encompasses every effort involved in producing and delivering a final product or service, from the supplier's supplier to the customer's customer.
Q: What is Supply Chain Management?
A: Supply Chain Management (SCM) is the management of goods and services as they flow from raw materials to the ultimate consumer. Supply chain management includes the development and maintenance of business-to-business (B2B) relationships, purchasing, outsourcing decisions, logistics and transportation management, inventory management, demand forecasting and management, warehousing, and strategic business alliances.

Supply-chain management includes managing supply and demand, sourcing raw materials and parts, manufacturing and assembly, warehousing and inventory tracking, order entry and order management, distribution across all channels, and delivery to the customer.

Due to its wide scope, supply-chain management must address complex interdependencies; in effect creating an "extended enterprise" that reaches far beyond the factory door. Today, material and service suppliers, channel supply partners (wholesalers / distributors, retailers), and customers themselves, as well as supply-chain management consultants, software product suppliers and system developers, are all key players in supply-chain management.
Q: Why is the supply-chain important?
A: In years past, manufacturers were the drivers of the supply-chain — managing the pace at which products were manufactured and distributed. Today, customers are calling the shots, and manufacturers are scrambling to meet customer demands for options / styles / features, quick order fulfillment, and fast delivery.

Manufacturing quality — a long-time competitive differentiator — is approaching parity across the board, so meeting customers' specific demands for product delivery has emerged as the next critical opportunity for competitive advantage.

Companies that learn how to improve management of their supply-chain will become the new success stories in the global marketplace. Benchmarking studies show significant cost differences between organizations that exhibit best-in-class performance and those with average performance.
Q: What challenges do companies face as they try to improve supply-chain management?
A: Improving a process as complex as the supply-chain can be daunting, as companies are challenged with finding ways to meet ever-rising customer expectations at a manageable cost. To do so, businesses must identify which parts of their supply-chain process are not competitive, understand which customer needs are not being met, establish improvement goals, and rapidly implement necessary improvements.

Industry has long lacked a standard way to measure supply-chain performance. Because of this, manufacturers and service providers were unable to use a common assessment tool — benchmarking — in the effort to improve their performance. Moreover, the lack of a common means to describe supply-chain processes rendered software selection difficult and usually expensive.

Instead of finding the right tools for improving specific competitive gaps, businesses often made huge investments in software that failed to address their particular problem. All too often, available software products forced companies (often unwittingly) to revamp their supply-chain processes to suit some default criteria.

Q: What is a Bill of Lading (BOL)?
A: A bill of lading is standard, mandatory paperwork providing the carrier and driver with all pertinent information related to the shipping costs and information. This paperwork allows for proper billing to be processed by the shipping company and Livesey All Freight Systems. All parties involved should have a copy of the BOL (buyer, seller and carrier). It is very important that the Livesey All Freight Systems BOL be given to the carrier at the time of pickup. Also, keep one copy for your records.
Q: What is LTL shipping?
A: LTL (Less-Than-Truckload) shipping handles freight shipments ranging from 100 lbs to 20,000 lbs. When the item you need shipped or transported is too large to take to the post office or your local parcel company, freight is seen as a more economical approach. Freight shipping is the easiest way to move large and bulky items quickly and efficiently while keeping shipping costs low.
Q: What Are Incoterms?
A: Incoterms®, since being published first in 1936, has become the accepted and commonly used terms of trade in international trade accepted by governments, intergovernmental agencies including the United Nations, legal authorities and practitioners worldwide..

The terms are :
  • Terms at place of Origin – EXW
  • Cost of carriage paid by the Buyer – FCA, FOB, FAS
  • Cost of carriage paid by the Seller – CFR, CIF, CPT, CIP
  • Terms at place of Destination – DAF, DES, DEQ, DDU, DDP

Terms at place of Origin:

EXW – EX WORKS – the buyer (person buying the goods) pays for all the costs from the time the goods leaves the sellers (person selling the goods) premises until it reaches the buyer. Example : If the seller is based in Osaka and the buyer is in Seattle – all the costs of moving the container from the warehouse in Japan until the warehouse in California will be to the buyers account and he will negotiate his price based on the same.

Costs for the buyer includes, but is not limited to:
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail ,
  • port handling costs (example Terminal Handling Charges) at both ends ,
  • ocean freight costs including all surcharges
  • on-carriage landside transportation by either road or rail

Costs for the seller includes, but is not limited to:
  • cost of packing the cargo

Cost of carriage paid by the Buyer:

FCA – FREE CARRIER – the seller delivers the goods cleared by customs for export to the carrier nominated by the buyer at the place it is required to be delivered to the carrier (such as a container yard or CFS) in order for it to be shipped. This becomes more pertinent when the carrier is doing the landside movement on behalf of the client.. Example : If the seller is based in Hong Kong and the buyer is in Toronto – all the costs of packing the container, moving the container from the sellers warehouse and customs clearance for export and handing over to the carrier, will be to the sellers account..

Cost for the buyer includes, but is not limited to:
  • port handling costs (example Terminal Handling Charges) at both ends ,
  • ocean freight costs including all surcharges
  • on-carriage landside transportation by either road or rail

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • off-loading costs at named place of the carrier
The buyer's responsibility begins from the point the cargo is handed over from the seller to the carrier.

FAS – FREE ALONGSIDE SHIP – the seller is obliged to deliver the goods cleared by customs for export, to an area (usually a shed, warehouse or berth) where the vessel is expected to berth. This term is generally used in transactions that are mainly by sea and is one of the old terms used and is typically used for conventional (uncontainerized) cargo.. From here, all costs are for the buyer's account. Example : If the seller is based in New York and the buyer is in France – all the costs of packing the container, moving the container from the seller's warehouse and customs clearance for export until the shed, warehouse or berth where the vessel is expected to berth, will be to the seller's account.

Cost for the buyer includes, but is not limited to:
  • ocean freight costs including all surcharges
  • on-carriage landside transportation by either road or rail

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • off-loading costs at the shed, warehouse or berth where the vessel is expected to berth
The buyer's responsibility begins from the point the cargo is handed over from the seller to the carrier when the goods are placed alongside a named ship at a named area within a named port.

FOB – FREE ON BOARD – the seller is obliged to deliver the goods cleared by customs for export, port dues & taxes paid, on board the named ship. Example: If the seller is based in Texas and the buyer is in Dublin – all the costs of packing the container, moving the container from the seller's warehouse and customs clearance for export until loading of the cargo onto a named ship, will be to the seller's account..

Cost for the buyer includes, but is not limited to:
  • ocean freight costs including all surcharges
  • on-carriage landside transportation by either road or rail

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • port handling costs (example Terminal Handling Charges) at port of loading
The buyer's responsibility begins from the point that the cargo has been loaded on board the named ship.

Cost of carriage paid by the Seller:

CFR – COST AND FREIGHT – the seller is obliged to take responsibility/risk for all costs and freight until the cargo is loaded on board the ship at the port of loading, but the cost factor only passes from the seller to the buyer at the named discharge port. Example: If the seller is based in Belfast and the buyer is in Los Angeles – all the costs of packing the container, moving the container from the seller's warehouse and customs clearance for export until the cargo reaches the discharge port (for Los Angeles), will be to the seller's account. This term is generally used in port to port shipments.

Cost for the buyer includes, but is not limited to:
  • port handling costs (example Terminal Handling Charges) at port of discharge
  • on-carriage landside transportation by either road or rail
Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • port handling costs (example Terminal Handling Charges) at port of loading
  • ocean freight costs including all surcharges
The buyer's responsibility begins from the point that the cargo passes the ships rail at the port of discharge.

CIF – COST, INSURANCE, FREIGHT – essentially the same as CFR with the exception that the responsibility of insurance of the cargo during transit is the seller's.

CPT – CARRIAGE PAID TO – the seller is obliged to take responsibility/risk for all costs and freight until the cargo is loaded on board the ship at the port of loading, but the cost factor only passes from the seller to the buyer at the named place until the charges have been paid. This place could be any inland destination. However, if the carrier is performing a carrier haulage function, then the risk/responsibility passes to the buyer at that stage. Example: If the seller is based in San Francisco and the buyer is in Genoa – all the costs of packing the container, moving the container from the seller's warehouse and customs clearance for export until the cargo reaches the place of delivery (Genoa) shown on the bill of lading, will be to the seller's account. This term is generally used in multi-modal shipments on through bills of lading.

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • port handling costs (example Terminal Handling Charges) at port of loading and port of discharge
  • ocean freight costs including all surcharges
  • on-carriage landside transportation by either road or rail
CIP – CARRIAGE AND INSURANCE PAID TO – essentially the same as CPT with the exception that the responsibility of insurance of the cargo during transit is the seller's, right up to the place of delivery.

Terms at place of Destination:

DAF – DELIVERED AT FRONTIER – mostly used for cargo moving on land between two bordering countries. The seller is obliged to deliver the cargo at the named border post with the seller clearing customs on the seller's side for exports and the buyer doing the same on the buyer's side of the border. If there are multiple borders, then the seller can terminate his contract at the first border and the buyer will have to carry on from there. Example: if the seller in Benoni is selling cargo to a buyer in Lubumbashi – the seller will be responsible for packing of the cargo and customs clearance on the SA side until the named border post.

Cost for the buyer includes, but is not limited to:
  • customs clearance charges at his side of the border
  • landside transportation by either road or rail on his side

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • landside transportation by either road or rail on his side
The buyer's responsibility begins from the point that the cargo passes from the seller's border to the buyer's border.

DES – DELIVERED EX SHIP – the seller is responsible to deliver the cargo right up to the point when the ship arrives alongside the named port of discharge. Mostly used in port to port shipments. Under this term, the buyer has full control of the carriage and the shipper takes all the risk and cost until it is delivered at the named port of discharge. Example: If the seller is based in Benoni and the buyer is in Timbuktu – all the costs of packing the container and moving the container from the seller's warehouse and customs clearance for export till the cargo reaches the discharge port (for Timbuktu), will be to the seller's account.

Cost for the buyer includes, but is not limited to:
  • port handling costs (example Terminal Handling Charges) at port of discharge
  • on-carriage landside transportation by either road or rail

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • port handling costs (example Terminal Handling Charges) at port of loading
  • ocean freight costs including all surcharges
The buyer's responsibility begins from the point that the cargo passes the ship's rail at the port of discharge.

DEQ – DELIVERED EX QUAY – essentially, similar to DES except that in DEQ, the seller also pays for the discharge costs from ship to shore at the named port of discharge.

DDU – DELIVERED DUTY UNPAID – the seller is obliged to deliver the cargo at the named place of delivery excluding the payment of customs duty, however, at the same time being dependent on the buyer to be able to arrange for customs clearance at the first port of entry for that named destination. Example: If the seller is based in Benoni and the buyer is in Timbuktu – all the costs of packing the container, moving the container from the seller's warehouse and customs clearance for export until the cargo reaches the place of delivery (Timbuktu), will be to the seller's account.

Cost for the buyer includes, but is not limited to:
  • customs clearance, duties, taxes etc
  • on-carriage landside transportation by either road or rail

Cost for the seller includes, but is not limited to:
  • packing of container
  • customs clearance for export
  • pre-carriage landside transportation by either road or rail
  • port handling costs (example Terminal Handling Charges) at port of loading and port of discharge
  • ocean freight costs including all surcharges
The buyer's responsibility begins from the point the cargo reaches the place of delivery.

DDP – DELIVERED DUTY PAID – essentially, the same terms as DDU, except that in DDP, the seller also undertakes payment of the customs duties, vat, etc., as per the local regulations in force.
Q: What if I need specialized equipment such as air ride or heat in transit?
A: Livesey All Freight Systems has a vast and diverse carrier base which enables us to meet just about any requirements you may have. Just make sure to specify what your needs are and we're confident that we can handle any special freight shipment or supply chain management need you may have.
Q: What if my customers are responsible for their own freight charges?
A: We handle freight collect, prepaid, or third party - - - no problem. We're your one-stop freight shipping solution.
Q: How will my shipment be transported with a FTL Freight Carrier?
A: If your shipment is large enough to take up the entire truck space, it is a "full truckload" and will be transported via truck all by itself. If your shipment does not quite require the entire space, it is considered a "partial truckload" and will be transported via truck along with another partial load.
Q: How will my shipment be transported with a LTL Freight Carrier?
A: Your shipment will be transported via truck along with other customer's shipments so that the costs of transportation are shared which makes LTL transportation economical and affordable.
Q: Does Livesey All Freight Systems Transport Autos?
A: Yes. Livesey All Freight Systems boasts a network of experienced and reliable carriers to transport your vehicles.
  • Coast-To-Coast Auto Transport
  • Open Double Decker Car Carriers
  • Enclosed Trucks Car Carriers
  • Trucks Specifically Designed to Transport Vehicles
  • Auto Transport and Pricing Conforming to ICC Regulation
  • Carriers Equipped To Safely Transport Your Vehicle

FAQS | Freight Shipping Quotes, Rates & Fees

Q: What are Livesey All Freight Systems shipping rates?

A: Please read our full Terms & Conditions of Service for more information.

Below is an excerpt from our Terms & Conditions of Service defining rates and fees:

LTL rates are based on the freight class determined by the NMFC (National Motor Freight Classification) and the total weight of the shipment. The customer agrees to provide BROKER with the correct freight class and weight of their shipment so that BROKER may provide the customer with accurate rate quotes. The customer agrees that it is their responsibility to determine the correct freight class and weight of their own shipment. BROKER may assist the customer in determining their freight class via phone, email or this website, however it is the customer's responsibility to make sure this information is correct by contacting the NMFTA, National Motor Freight Traffic Association, direct or by other means.


FTL rates are based on dock door pickup/dock door delivery and shipper load/consignee unload and are mileage and state to state based. Additional charges may apply for tractor detention, trailer detention, and driver assistance. Truckload cancellations require at least a 24 hour notice to avoid a cancellation fee. In the event BROKER contracts with an FTL carrier to pick up a truck load shipment and the Customer does not tender the load to the carrier, the customer agrees to pay BROKER a $200 (usd) cancellation fee.

Air rates are based on actual weight or dimensional weight, whichever is greater, as determined by the carrier. Additional charges may apply for oversized air freight.

Van Line rates are determined by state to state, mileage, weight (actual or density) and product commodity type.

Flatbed rates are determined by equipment type, state to state, mileage, and weight.

All transit times, for any type of shipment, are estimates only and do not include the day of pickup, weekends or holidays. Transit times and Pick up dates are not guaranteed by BROKER or the Carrier, unless it is specifically a guaranteed LTL service from the carrier.

BROKER makes no guarantee that the rate quotes are accurate. Our partner freight carrier's may change our prices at any time, resulting in a price change to the customer. The customer agrees that quotes are not guaranteed to be accurate and are subject to change at any time.

Q: Are your rate quotes guaranteed?
A: Yes, however, to ensure that you receive the discounted rate that we have quoted, you must provide the truck driver with a copy of the Livesey All Freight Systems Bill of lading (BOL) that is provided when you schedule your shipment.  If you do not use our bill of lading,  you will be billed the full shipping price direct from the carrier and any discounts we have obtained for you will be null and void.  Also keep in mind that if there are any changes to your shipping order whatsoever, or if the information that you have provided us is inaccurate, additional charges will apply.

Q: What are accessorial fees?
A: Any additional services required outside of the standard shipping procedure require additional fees from the carrier called accessorials. These include extra services such as: inside pick up, inside delivery, lift gate service, residential delivery, to name just a few.

Please indicate any needed services on the quote form, or when contacting us to request a quote, and the fees will be included in your quotes.  If your shipment results in needing any of these extra services and you did not indicate so when obtaining your quote, you will be charged for them when Livesey All Freight Systems is charged by the carrier.
Q: What happens if I receive a bill directly from the carrier?
A: Contact us immediately at 406.542.5606 or [email protected] and fax a copy of the bill that you received to 406.542.2082 or email to [email protected]. This usually occurs when Livesey All Freight Systems’s BOL is not used at the time of pickup, which results in a double booking in two systems and a change in shipping rates. Our freight brokers will promptly take care of the paperwork and have the charges properly credited for your freight shipment when notified.
Q: Is your freight shipping quote the final rate I will pay?
A: Due to the high volume we ship through our network of carriers, we are able to secure largely discounted shipping rates. Your shipping quote is based on the information provided to Livesey All Freight Systems at the time of booking. Any changes or differences in the weight, class, size, or location can result in additional shipping costs direct from the carrier. To ensure that your shipping rates stay in line as originally quoted, be sure to use the Livesey All Freight Systems BOL provided. This lets the carrier know to bill Livesey All Freight Systems.com at the pre-negotiated freight rates and discounts.
Q: How can I avoid receiving a re-bill?
A: When obtaining a freight quote, the type of commodity, weight, dimensions, pick-up and delivery location, and distance all influence the cost to ship. The best way to avoid a change in shipping rates is to ensure that all information given to Livesey All Freight Systems at the time of booking is 100% complete and accurate. When scheduling your freight shipping, make sure you are as honest and accurate as you can be about the contents, size, and weight of your freight.
Q: Is there a fee for residential services?
A: Typically there are residential delivery fees that apply to freight shipping to a primarily non-commercial location. This includes apartments, residences, farms, estates, remote locations, and possibly schools and churches. The cost to ship can also change when delivering to a limited-access location (i.e. construction sites, military bases, camps, and storage-unit facilities). Be sure to ask your Livesey All Freight Systems representative if you are unsure if your location would fall into one of the above categories.
Q: What if I want to use my own Bill of Lading (BOL)?
A: Opting to use your own BOL will result in a void of Livesey All Freight System's discounted rate quote and you will be billed the full price direct from the carrier. In certain circumstances, such as the shipper not wanting the consignee to know that they used our freight service, we can make a special anonymous BOL for you. Please inquire about any special BOL arrangements at the time of requesting your freight shipping quote.
Q: Is my shipment insured?
A: The industry-standard liability cargo insurance coverage offered by all carriers booked through Livesey All Freight Systems is $0.10 cents per pound.

We, at Livesey All Freight Systems, are happy to set up additional insurance coverage called a "spot load" or "single load" freight cargo policy for you with our insurance provider. Just let us know the coverage you'd like during your shipment booking and we'll get you the best coverage and rate for your load. 

This additional insurance covers approved cargo against damage in addition to lost or stolen goods over and above the carrier policy coverage.
Q: Do all of your carriers have freight/cargo insurance?
A: Yes. We only partner with carriers that maintain the highest in safety standards and that comply with all regulatory standards.

Freight carriers are legally required to carry a minimum amount of insurance. This required insurance, referred to as “carrier liability,” is limited to 10 cents per pound of the shipment. This carrier liability cannot exceed the invoice value of your shipment. Livesey All Freight Systems will provide you with specific information on coverage, deductibles, and claims management.

Q: Can I purchase additional freight cargo insurance?
A: Because freight is more susceptible to damage than smaller shipments, you may want to purchase additional insurance to cover your items. You can purchase freight insurance directly from a variety of third-party companies which offer coverage that exceed carrier liability, however, we at Livesey All Freight Systems are happy to set up a "spot load" or "single load" freight cargo policy for you with our insurance provider. Just let us know the coverage you'd like during your shipment booking and we'll get you the best coverage and rate for your load. 

This additional insurance covers approved cargo against damage in addition to lost or stolen goods over and above the carrier policy coverage.
Q: Is my freight covered by any other insurance other than the carrier policy?
A: Your freight may also be covered by other sources of insurance, including:
  • Business insurance
  • Homeowners insurance
  • Credit card insurance (if you use it to pay for cost of shipment)
If may want to check with any of the above for possible coverage and limits of liability when scheduling a shipment.

FAQs | Freight Shipping Transit Times

Q: What if I need a same-day pickup of my freight shipment?
A: Freight Carriers require a four hour pickup window and usually pick up in the morning and deliver in the afternoon. Depending upon the time of day you contact us to schedule your shipment, we many times can arrange same day pick up. However, same day pick up it is not guaranteed. Please contact us by calling +1 406.542.5606 or [email protected] to discuss your scheduling needs..
Q: Are transit times guaranteed?
A: Freight transit times are not guaranteed unless specifically noted on the freight quote option you select when submitting your shipping quote request. All other delivery times are estimates only and cannot be guaranteed, though they are normally reliable. Freight shipping transit times begin the day after your freight is picked up by the carrier.
Q: How do I know my freight will be delivered safely and on time?
A: Livesey All Freight Systems tracks and traces every single shipment, regardless how large or small. Proof of delivery is available to all our clients.And besides maintaining our own surety bond, we keep current cargo and liability insurance on file for all our carriers. Even so, let’s face it, sooner or later the unavoidable may occur - - - equipment breaks down, drivers get sick, family emergencies arise. That’s when Livesey All Freight Systems has yet another advantage over singular source companies, utilizing our vast carrier base to secure a replacement unit for your freight.

FAQs | Freight Shipping Tracking & Claims

Q: Who tracks my shipment?
A: We, at Livesey All Freight Systems, prefer the hand-on approach. Yes, most brokers put the burden on you, the customer, to use an online systems to track your own shipment. We firmly believe that this is one of the reasone why you do business with us -- it is our responsibility to know exactly where your shipment is at all times by keeping in constant communication with the carrier transporting your shipment. Simply call us 406.542.5606 or email us [email protected], and we'll let you know the status of your shipment. We'll also touch base with you to keep you informed of any delays that may occur.
Q: What if there is damage to my cargo?
A: At delivery, inspect your shipment along with your driver. Note any visible losses or damages. Do not refuse the shipment unless damage has rendered your freight worthless. As soon as possible, unpack and inspect your shipment. Contact the carrier and Livesey All Freight Systems immediately with any hidden damages or losses.

In the case that you have to file a claim for your freight shipment, it is important to take certain actions immediately. File directly with the carrier and the insurance provider (if you purchased additional insurance over and above the carrier liability coverage) as soon as possible, preferably within 24 hours, and contact Livesey All Freight Systems with claim information.

Keep in mind that carrier liability and freight insurance only covers damage or loss to the goods transported, not lost time, labor, or shipping costs.

For our complete claims procedure, click here.
Q: What is the claim process?

A: While Livesey All Freight Systems will assist the customer in going through the proper procedure for filing a claim with the carrier, claims are handled directly by the freight carrier. Livesey All Freight Systems has no influence on the claim outcome and we cannot guarantee that any claim will be accepted from the shipping company.

If your freight arrives damaged or items are lost, it is important to accept the shipment in order to document the claim correctly. Make note of it on the delivery receipt before signing and giving to the driver, and ensure that the driver accepts and signs. .A claim must be filed directly with the carrier within 15 days of delivery, and within 5 days of delivery for any concealed damage.

pdfDownload Standard Damage/Loss Claim Form
To file a claim, download, print, complete, and submit this form to the carrier and to Livesey All Freight Systems, Inc.

OUR CLAIM PROTOCOL

At the first indication of any potential claim,  our claims specialist will contact both the carrier and the customer.  We speak directly to the driver whenever possible and takes notes.  We also speak to the consignee who is reporting the damage.  We ask both parties to take pictures, include temperature report, delivery receipt, notice of any hidden/concealed damage, etc. and email them to us right away.  We ask that the consignee make written notice of the damage or shortage on the bill of lading, and ask that the driver sign off on it.  If this is disputed, we ask the carrier to note this on the paperwork.

DAMAGE:  Whenever possible, consideration is given to possible salvage of the damaged product.  If that is not possible, it is determined whether the product needs to be disposed of or if the driver should take possession of it.  In some cases, foodstuffs have been donated to soup kitchens and food pantries.

SHORTAGE:  If there is a shortage, we make every attempt to track the shipment to determine when the shortage occurred.  Many times we are able to confirm that the "missing" pieces never left the shipper's dock.  Otherwise, we have to rely on the paperwork to tell the story.  If the driver signed for the full piece count when he/she picked up, and the consignee notes a shortage, a claim will need to be filed with the carrier and resolved directly with the carrier. However, we have been successful in actually locating the missing product in many instances where LTL carriers shuffled the freight around in transit; most often it was left on their own dock or loaded onto one of their other trucks in error.   

THE CUSTOMER:  Often our customer is the shipper or a third party bill-to, so we make sure to keep him/her in the loop as communication continues with the carrier and the consignee.  Once a final determination has been made as to the extent of the damage or shortage, we ask the customer to submit to us their commercial invoice for the cost of replacement (not retail value).  In extreme cases where the entire truckload is rejected, the customer may include the cost of transportation in their claim.  We ask that they complete the this pdfclaim form; often we are asked to assist if this is the customer's first time filing a claim.  .

THE CARRIER:  Most carriers have a claim department, so we ask them to supply us with all relevant paperwork, including photos.  We make note of their claim number and freight bill number and submit our completed claim form to them, along with the commercial invoice from our customer.  If the dollar amount is high, the carrier's cargo insurance company may get involved and we provide them with any documentation they require.  

EXCEPTIONS:  In cases of a HazMat claim, professional HazMat specialists must be called immediately to handle the claim. 

DISPUTES: In situations where a major claim is disputed, independent inspection companies have been contacted to provide unbiased inspection reports.

FURTHER:
a)       If a claim is not acknowledged within 30 days, or
b)       If a claim is not paid, has been compromised or is disallowed within 120 days, or
c)       If the carrier does not provide status reports every 60 days from the date of claim, thereafter, the carrier will be notified of its violations of the government’s regulations.

Repeated violations of D.O.T claim regulations should be reported to the Surface Transportation Board, 1201 Constitution Ave. NW, Washington, DC, 20423-0001 or to the D.O.T. Regional Director in the Region in which the carrier’s headquarters is located.

The following are some common documents requested by carriers during the claim process. You may or may not need to provide all or any of these documents, depending on the carrier. Please follow the specific claim instructions of the carrier.

  • Copy of Delivery Receipt      
  • Copy of Bill of Lading      
  • Copy of freight shipping invoice      
  • Copy of original invoice for the merchandise shipped indicating the full price paid.   
  • Copy of inspection report (if you had one done) and any pictures, if available.    
  • Copy of repair invoices, if goods were repaired   
  
During investigation of your claim, the carrier may order an inspection of your damaged goods or may request additional documents to establish the extent of damages. You will be notified in writing within 30 days regarding your claim status and if any further documentation, not earlier requested, will be needed.

If Livesey All Freight Systems was not earlier notified of your claim, please email [email protected]  and provide the following information immediately upon filing your claim with the carrier.             
  1. Your Name
  2. Bol # (P.A.F's Bol # not the carrier pro #)
  3. Damage or loss amount
  4. Details of Damage or loss    
Although the carrier is responsible for processing claims, we will do our best to help on your behalf and ensure your claim is processed in a timely manner. The standard claim processing time is 30-120 business days (1-4 months). The carrier must acknowledge your claim in writing within 30 days of receipt of claim and has up to 120 days to completely process.




FAQs | Freight Shipping Freight Class (NMFC)

Q: What is Freight Class and How Do I Obtain It?

A: Freight classes are designed to help you get common standardized freight pricing for your shipment when working with different carriers, warehouses and brokers.   Freight classes are defined by the National Motor Freight Traffic Association (NMFTA) and made available through the NMFC or National Motor Freight Classification.

Freight classes (there are 18 of them) are based on weight, length and height, density, ease of handling, value and liability from things like theft, damage, break-ability and spoilage. For the most part, the lower the NMFC class number, the lower the freight charge.  Part of Livesey All Freight System's job is to help you figure out your NMFC freight class, insuring the specialized code is correct. This insures that you get correct and consistent pricing for your freight. 

Our team of specialists at Livesey All Freight Systems will calculate your shipment’s freight class for you, however, there are several factors and we’ll need some information from you to do so.

We offer a convenient online form that provides us with the information our freight specialists need to determine the correct freight class of your shipment. Here is the information you will need to gather to enter into the form:
  1. Basic description of the freight being transported. Be able to describe what material the item being shipped is made of.
  2. Know what kind of container your item will be shipped in. There are many different types of allowable packaging systems for freight including, but not limited to, pallets, drums, reels, crates, tubes, or bundles.
  3. You will also need to advise your Livesey All Freight Specialist if the contents of the package you are shipping will need a lift gate to load it onto a truck or any other special handling requirements.
  4. Specify if your package contains hazardous materials that need to be shipped in a specialized manner. The U.S. Department of Transportation's code of federal regulations, title 49, defines hazardous materials.
  5. Measure the length, width, and height of the object to be shipped.
  6. Weigh the object being shipped with its packaging. Sometimes a weight must be estimated, especially if the object cannot be packed until you have determined its class and know the packing requirements.
  7. Determine the density of the shipment by calculating the pounds per cubic foot. You’ll find that our online calculator will do this step for you by asking for the weight and dimensions of the shipment.
  8. If you prefer to not use our online calculator found in our easy online Get A Custom Quote form, you may contact the National Motor Freight Traffic Association (NMFTA) to get help in determining freight class.
Q: How do I determine my freight class/NMFC number?
A: Calculating your freight class is just one of the many things we do for you.

Our team of specialists at Livesey All Freight Systems will calculate your shipment’s freight class for you, however, there are several factors and we’ll need some information from you to do so. We offer a convenient online form that provides us with the information our freight specialists need to determine the correct freight class of your shipment. You can also call us at +1 406.542.5606 and we'll gather the info we need from you to calculate your freight class.  Here is the information you will need to gather to enter into the form or beofre calling us:
  1. Basic description of the freight being transported. Be able to describe what material the item being shipped is made of.
  2. Know what kind of container your item will be shipped in. There are many different types of allowable packaging systems for freight including, but not limited to, pallets, drums, reels, crates, tubes, or bundles.
  3. You will also need to advise your Livesey All Freight Specialist if the contents of the package you are shipping will need a lift gate to load it onto a truck or any other special handling requirements.
  4. Specify if your package contains hazardous materials that need to be shipped in a specialized manner. The U.S. Department of Transportation's code of federal regulations, title 49, defines hazardous materials.
  5. Measure the length, width, and height of the object to be shipped.
  6. Weigh the object being shipped with its packaging. Sometimes a weight must be estimated, especially if the object cannot be packed until you have determined its class and know the packing requirements.
  7. Determine the density of the shipment by calculating the pounds per cubic foot. You’ll find that our online calculator will do this step for you by asking for the weight and dimensions of the shipment.
  8. If you prefer to not use our online calculator found in our easy online Get A Custom Quote form, you may contact the National Motor Freight Traffic Association (NMFTA) to get help in determining freight class.

FAQs | Freight Shipping Packaging, Crating & Pallets

Q: What are the different types of cargo packaging?
A: There are numerous ways in which to package freight cargo, including:

Unpacked (Bulk)
Boxed
Drums
Bales
Bundles
Rolls
Totes
Slipsheets
Pails
Cases/Crates
Pallet ISO 48" X 40"
Pallet ISO 39.37" X 47.24"
Pallet ISO 44.88" X 44.88"
Pallet ISO 42" X 42"
Pallet ISO 43.30" X 43.30"
Pallet ISO 31.50" X 47.24"
Container 20'
Container 40'
Container 40' High Cube
Container 45' High Cube
Air Freight Container LD-1
Air Freight Container LD-2
Air Freight Container LD-3
Air Freight Container LD-4
Air Freight Container LD-5
Air Freight Container LD-6
Air Freight Container LD-7
Air Freight Container LD-8
Air Freight Container LD-9
Air Freight Container LD-10
Air Freight Container LD-11
Air Freight Container LD-29
Q: How should I package my items?
A: There are numerous packaging types. You'll need to choose the proper packaging for commodity that will ensure its safety during transport.

Please make sure that all items being shipped are properly and securely packaged to prevent damage. All freight should be packaged, crated, or stacked and secured onto pallets with banding, shrink-wrap or breakaway adhesive. Labels should be placed on every freight piece.

Improper packaging may decrease or nullify the carrier’s liability for any damage claims or loss.


FAQs | Freight Shipping Dimensions & Weight Measurements

Q: How do I measure and weigh my packaging for shipment?
A: Measuring the weight, length, girth, cubic size, and dimensional weight of your shipment will help your Livesey All Freight Specialist decide which shipping services and carrier that will work best for you. Having accurate measurements will also help us correctly classify and price your shipment.
  • Weight: Standard domestic measure is in pounds.
  • Length: Measure the longest side of your package, rounding to the nearest inch.
  • Girth: Measure the width of your package and multiply by two. Add this to the height of your package multiplied by two. (2W + 2H = Girth)
  • Cubic Size: Length x Width x Height
Dimensional Weight: Dimensional weight is used instead of actual weight when the actual weight of a shipment is disproportionately low compared to the size of the package. For example, the “weight” for shipping a box full of inflated rubber balls would be based on dimensional weight instead of actual weight. Dimensional weight is calculated by dividing cubic size by 194 (166 for international freight shipments).
Q: Can I estimate the weight of my shipment?
A: It is crucial that you provide the most accurate weight for the freight items you are shipping and not just estimate an approximate weight. Freight companies can choose to re-weigh your item at any point during the transport process. If an inaccurate weight is used, you can be re-billed at the carrier’s non-discounted rate for the difference and the cost to ship will increase.
Q: Do I also need to provide the shipment dimensions?
A: Yes. Domestic shipment charges are based on freight class and weight. International shipments are based on weight and dimensions. When requesting either a domestic or an international freight shipping quote, we will require weight and dimensions.
Q: What is Dimensional Weight?
A:  Dimensional weight (also referred to as "dim" weight) considers the density of a package, which is the amount of space a package occupies in relation to its actual weight. Dimensional weight is used when packages are large in volume, but do not weigh much. For example, the shipping charge of a large box of popcorn or inflated balloons may be based on the dimensional weight because of the amount of space it takes on an aircraft.
 
Q: How do I know if dimensional weight applies to my shipmment?
A: If the actual weight of your shipment is less than the calculated dimensional weight, the dimensional weight applies. Carrier's determine freight charges based on either the gross weight of the shipment or the dimensional weight, whichever is greater. Don't worry, though, we'll make sure to gather all the correct information from you to determine which applies to your shipment.
Q: How do I calculate my shipment's dimensional weight?
A:
For Domestic Shipments:
L x W x H (cubic inches) / 194 = Dimensional Weight.
Example: 30" x 24" x 22" = 15,840 / 194 = 82 lbs. (round up to the nearest pound)

For International Shipments:
L x W x H (cubic inches) / 166 = Dimensional Weight.
Example: 30" x 24" x 22" = 15,840 / 166 = 96 lbs. (round up to the nearest pound)

FAQs | Freight Shipping Shipper Responsibilities

Q: Who's responsible for complying with governmental shipping requirements?
A: It is SHIPPER’s responsibility to know and comply with all the classification, valuation, and marketing and other Customs’ requirements, laws, regulations and rulings enforced by the US and any country having jurisdiction over a shipment, the laws and regulations of any applicable governmental agency, including but not limited to the US Food and Drug Administration, and all other requirements, laws and regulations of any applicable country or governmental agency pertaining to the merchandise. BROKER shall not be responsible for action taken or lines, liquidated damages, or penalties assessed by any governmental agency against the shipment because of the failure of SHIPPER to comply with any such laws, ruling, requirements or regulations of any country or governmental agency or with a notification issued to SHIPPER by any such agency.

Q: What if my shipment is not ready when the carrier arrives?
A: Scheduling is critical and it is the utmost importance that your shipment is ready for pick-up on or before the designated pick-up time. Typically, the driver will not wait and will be dispatched to come out again at another date and/or time. This will delay your transit time and you will be responsible for a duplicated pick up fee if the carrier charges Livesey All Freight Systems for the 2nd pick up. Please have your shipment ready.
Q: Once my shipment has been scheduled, what do I do?
A: 
  1. Print 2 Copies of the Livesey All Freight Systems Bill of Lading(s) (BOL).
  2. Make sure your shipment is properly packaged.
  3. Have your shipment ready along with the Bill of Lading(s) on the designated pick up day.
  4. Give 1 copy of the Bill of Lading to the driver to go with the shipment and the other copy is to be signed by the driver, with pro label affixed, for you to keep.  Make sure to hang on to it.
Q: Do I need to call the carrier after scheduling with you?
A: No, from A to Z, we take care of everything for you. Please do not call the freight carrier or terminal as this will duplicate the order and you may end up being double billed.
Q: Do I need to be present at time of pickup?
A: Someone who is authorized to sign over the shipment along with Livesey All Freight Systems BOL must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the BOL, he/she will not normally wait. The pickup must then be re-dispatched, and some freight companies charge a re-delivery fee to cover extra time and miles.
Q: How far in advance do I need to schedule a pickup?
A: Depending on the time of booking in your time zone, we can try to arrange for same-day pickup. Always speak to a Livesey All Freight Systems agent directly for special arrangements and urgent bookings. Please allow a 4-hour window of time for freight pickup, and note that most shipping companies make pickups in the afternoon and spend their mornings with freight deliveries.
Q: How important is using Livesey All Freight System's paperwork?
A: Livesey All Freight Systems has arranged drastically discounted shipping rates because of the volume of shipments we process through our shipping companies. If our BOL and paperwork is modified or not used, the freight company will not know to bill us at these discounted shipping rates. In order to keep shipping costs low, make sure the shipper uses only Livesey All Freight Systems’s BOL when authorizing the freight to the driver at pickup. Not using our paperwork could result in a great deal of confusion, unnecessary work, and extra shipping costs from freight companies.

FAQs | Freight Shipping Broker Responsibilities

Q: How long does Livesey All Freight keep records of shipments?
A: We are required to retain shipping records for two (2) years after delivery of the involved shipments or for such greater period of time as may be required by federal or state laws, rules, or regulations.

 
Q: Who obtains acknowledgement of delivery?
A: Except as otherwise agreed, Livesey All Freight Systems will obtain an acknowledgement of delivery for all shipments by notation on the bill of lading. At the request of the Shipper, Livesey All Freight Systems will to provide copies of same to the Shipper in sufficient detail to substantiate billing for the services provided.
Q: What if my freight is refused?
A: Livesey All Freight Systems is responsible for notifying yu, the Shipper, of any refused freight at the Shipper and/or third party locations and will request additional instructions regarding delivery or storage of the refused goods.
Q: What if there are transit delays or an accident?
A: Livesey All Freight is responsible for notifying you, the Shipper, of any accidents, spills, theft, hijacking or other events which impair the safe and prompt delivery of your goods while in the control o the carrier.
Q: Does Livesey All Freight have to comply with any legal regulations?
A: Absolutely. Livesey All Freight Systems, Inc. has authority from the Department of Transportation to act as and provide services as a property broker, and is required to comply with all applicable provisions of the Interstate Commerce Act, related laws, rules and regulations of the FMCSA, and all applicable state and local laws, rules and regulations to the extent they govern Livesey All Freight System's operations.
Q: Are Freight Brokers Bonded?
A: In order to operate legally as a transportation broker, a freight broker bond is required by the FMCSA (Federal Motor Carrier Safety Administration).  Also known as a Property Brokers Surety Bond, BMC-84, or a ICC Bond.

Bonding companies have deemed this type of bond higher risk due to high claim volume. Bonding Solutions still has access to several specialty bond programs that offer low, standard rates.
Q: Must freight forwarders and brokers register with FMCSA?
A: Yes. Freight forwarders and brokers are required to register with FMCSA. Freight forwarders that perform both freight forwarder services and motor carrier services must register both as a freight forwarder and as a motor carrier. Also note that motor carriers that broker loads, even occasionally, must register both as a motor carrier and as a broker.
Q: What is the FMCSA minimum financial security level that a broker must maintain?
A: Currently, a general freight broker must maintain a surety bond or trust fund agreement in the amount of $10,000 to comply with FMCSA’s financial security requirements and brokers of household goods must maintain $25,000.

Beginning October 1, 2013, a broker will need to obtain and file with FMCSA a surety bond or trust fund agreement in the amount of $75,000 to co mply with FMCSA’s financial security requirements.

FAQs | Freight Shipping Payment Terms

Q: What forms of payment does Livesey All Freight accept?
A: We accept the following forms of payment.

Note: Livesey All Freight Systems, Inc. (BROKER) reserves the right to provide and approve billing and payment schedules and payment methods. The SHIPPER should check with their bank to ensure that there are no fees for electronic transactions. It is SHIPPER's responsibility to promptly notify SHIPPER's bank of any changes to SHIPPER's billing information or loss, theft, or unauthorized use of SHIPPER's credit card number or bank account. SHIPPER is responsible for updating SHIPPER's account information and credit card and/or bank account information on file with BROKER, as applicable.

Electronic Funds Transfer (Debit EFT). SHIPPER can arrange to have payment electronically requested and automatically debited from your bank account. This payment method can be used in conjunction with any billing and payment schedule.

Electronic Funds Transfer (Credit EFT). SHIPPER can arrange to have payment electronically requested and automatically withdrawn from your bank account. This payment method can be used in conjunction with any billing and payment schedule.

Credit Card. SHIPPER can arrange to have payment automatically debited from a credit card. Credit cards accepted include American Express®, Discover® Card, MasterCard® , VISA®. Credit cards can only be used to pay for shipping costs and cannot be used to pay duties and taxes.

Check. SHIPPER can send bank checks, money orders, and official cashier checks through the postal service with the BROKER-provided remittance invoice and/or statement. This payment method can be used in conjunction with any billing and payment schedule.

All check payments by SHIPPER shall be remitted to BROKER at the following address:

Livesey All Freight Systems, Inc.
420 East Broadway Street
Missoula, MT 59802
USA
T: +1 406.542.5606

Read our full Terms & Conditions of Service.

Q: What currency is payment to be made in?
A: SHIPPER shall pay BROKER for the Services provided by BROKER under these Terms & Conditions at the rates and charges as agreed between the parties in U.S. Dollars and made payable to Livesey All Freight Systems, Inc.

Read our full Terms & Conditions of Service.
Q: Does Livesey All Freight Systems pay for or advance any shipping related fees?
A: No. The SHIPPER is responsible for all fees and expenses. BROKER shall not be obliged to incur any expense, guarantee payment or advance any money in connection with the importing, exporting, forwarding, transportation, insuring or storing of the goods, unless the same is provided to BROKER by SHIPPER on demand. BROKER shall be under no obligation to advance freight charges, customs duties or taxes on any shipment, nor shall any advance by BROKER be constructed as a waiver of the provisions hereof.

Read our full Terms & Conditions of Service.

Q: Is Livesey All Freight Systems bound to any quotes?
A: No. Quotations as to fees, rates of duty, freight charges, insurance premiums or other charges given by BROKER to SHIPPER are in U.S. Dollars only, are for informational purposes only, and are subject to change without notice and shall not under any circumstances be binding upon BROKER unless BROKER in writing specifically undertakes the handling or transportation of the shipment at a specific rate.

Read our full Terms & Conditions of Service.
Q: What is your invoicing procedure?
A: BROKER shall invoice by the load. SHIPPER may require submittal of a bill of lading and/or proof of delivery with invoice as a condition of payment. For SHIPPERS having an established and approved credit account with BROKER, payment of invoices shall be made by SHIPPER within fifteen (15) days after delivery of the load. For SHIPPERS not having an established and approved credit account with BROKER, payment of each invoice shall be made by credit card or Debit EFT prior to BROKER initiating shipment of load, and any and all changes in shipment requirements requiring additional charges shall be charged to the payment method provided by SHIPPER prior to unloading at shipping destination.

Read our full Terms & Conditions of Service.

Q: Is there are charge for past due balances?
A: Yes. One and One Half (1.5%) Percent Per Month Up to Eighteen (18%) Percent Per Annum Finance Charge: Any payment which is past due, sixteen (16) calendar days or more from the date of invoice, shall be subject to an additional charge at the rate of one and one half (1.5%) percent per month and not to exceed eighteen (18%) percent per annum of the outstanding balance due per each invoice, or the highest rate of interest permitted by applicable law.

Read our full Terms & Conditions of Service.
Q: What is your insufficient funds policy?
A: For each payment returned as unpaid, Broker reserves the right to charge Customer a returned item fee of thirty-five dollars (USD$35.00) or the maximum amount allowed by law. If, after thirty (30) calendar days, the full invoiced amount plus the returned item fee has not been paid with good funds, Broker shall charge the Customer the full invoiced amount and a returned item fee of thirty five (USD$35.00) dollars and a statutory penalty of fifteen hundred (USD$1,500.00) dollars. In addition to the charges for insufficient funds, any applicable finance charges on unpaid balances will be charged. Collection: In the event the Broker retains an attorney or collection agency to collect unpaid charges or for the enforcement of these Payment Terms and Conditions, all unpaid charges will be subject to a late payment penalty of one and one half (1.5%) percent per month and not to exceed eighteen (18%) percent per annum of the outstanding balance due per each invoice, and Customer shall also be liable for all attorneys and collection agency fees incurred, together with related costs and expenses.

Read our full Terms & Conditions of Service.

Q: What is your chargeback policy?
A: At LIVESEY ALL FREIGHT SYSTEMS, INC. we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

LIVESEY ALL FREIGHT SYSTEMS, INC. also considers credit card charge backs or PayPal disputes to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

SHIPPER AGREES that if you choose to do business with LIVESEY ALL FREIGHT SYSTEMS, INC. and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms & conditions which you agree to when requesting services OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $500.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, LIVESEY ALL FREIGHT SYSTEMS, INC. will peruse legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.

In the event that you win the charge back with your credit card company, and have not paid us for the shipping services provided to you along with all associated fees and costs, LIVESEY ALL FREIGHT SYSTEMS, INC. will pursue all means of legal action available against you in attempt to recover fraudulently disputed charges plus additional costs.

SHIPPER understands that BROKER does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.

SHIPPER is responsible for charge back fees consisting of attorney's fees, fees for collection agencies or third party intervention if SHIPPER fraudulently charges back or does not pay monies owed.

If SHIPPER charges back fraudulently, SHIPPER will owe charge back fees and any and all collection costs plus original amount owed.

BROKER will report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account.  

BROKER will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

Read our full Terms & Conditions of Service.

Q: What is your cancellation and refund policy?
A: SHIPPER may cancel their booked shipment up to 1 business day prior to their scheduled pick up date. A one hundred dollar (USD$100.00) cancellation fee for all cancellations applies. If shipment order is pre-paid, BROKER will refund the SHIPPER the full amount charged less the USD$100.00 cancellation fee. If SHIPPER holds an approved credit account with BROKER, BROKER will invoice SHIPPER for the cancellation fee and payment terms apply. If SHIPPER cancels later than one (1) business day prior to the scheduled pick up, BROKER will make attempt to cancel with carrier, but cannot and will not, guarantee the cancellation and SHIPPER may be charged for the pick up as quoted. If SHIPPER's scheduled pick up date is on a Monday, SHIPPER must cancel no later than 1:00 PM PST the prior Friday.

Refunds, for any reason other than stated above, shall not be made.

Read our full Terms & Conditions of Service.

Q: If I pay late, will my contract rate be considered voided?
A: Yes. Contract of special rates may be considered void and the shipment re-rated at full charges if invoice is not paid in thirty (30) calendar days from due date. Contract or special rates only apply to prepaid shipments unless specifically stated in a contract rate proposal. Invoicing hereunder while a shipment remains in transit shall not close this agreement. The compensation of BROKER for its services shall be included with and is in addition to the rates and charges of all carriers and other agencies selected by BROKER to transport and deal with the goods, and such compensation shall be exclusive of any brokerage, commissions, dividends or other revenue received by BROKER from carriers, insures and others in connection with the shipment. . In any referral, for collection or in any action against SHIPPER for moneys due to BROKER, upon recovery by BROKER, SHIPPER shall pay the expenses of collections and/or litigation, including reasonable attorney’s fees plus eighteen percent (18%) interest per annum or the highest rate allowable by law, whichever is less.

Read our full Terms & Conditions of Service.

Q: What if I've overpaid?
A: Overpayments do not accrue interest and are subject to Montana State Law, including the Montana Unclaimed Property Act. Overpayments shall be applied to invoices for future services, if applicable.

Read our full Terms & Conditions of Service.


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